Refund Policy

Effective Date: Friday, 21 February 2025

Thank you for choosing MailCheap. This Refund Policy outlines the circumstances under which you may request a refund for our monthly subscription plans and the procedures for doing so. Please read this policy carefully to understand your rights and our obligations regarding refunds.

1. Refund Eligibility

Refunds may be granted under the following conditions:

  • Subscription cancellations made within the first 14 days of purchase.
  • In the event of a technical failure or service outage that prevents access to paid features for a sustained period, as determined by MailCheap.
  • Duplicate charges or billing errors confirmed by our support team.

Please note that refunds for subscription renewals or for unused portions of a billing cycle will be handled on a case-by-case basis.

2. Non-Refundable Items

The following items are non-refundable:

  • One-time purchases, if applicable.
  • Any fees associated with processing or transaction costs.
  • Subscriptions cancelled after the 14-day refund period or after the cancellation deadline specified below.

3. Refund Request Procedure

To request a refund, please follow these steps:

  • Contact our support team through the designated channels on our website.
  • Provide your account details, purchase information, and the reason for your refund request.
  • Allow up to 10 business days for our support team to review and process your request.

MailCheap reserves the right to request additional documentation or information to verify your claim before approving a refund.

4. Cancellation Policy for Monthly Subscriptions

For customers on a monthly subscription basis, you must cancel your subscription at least 24 hours before the start of the next billing period to avoid being charged. Cancellation will stop future billing; however, it will not affect the current subscription period, and refunds for the current period will not be provided unless under the conditions specified above.

5. Changes to This Refund Policy

MailCheap reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page and will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.

6. Contact Information

If you have any questions or require further assistance regarding our Refund Policy, please contact us through the support channels provided on our website.

Email: contact@mailcheap.io
Website: https://mailcheap.io/